Política de reembolso

Last Updated: March 2026

At Elvera, customer satisfaction is important to us. However, due to the nature of our beauty and apparel products, we maintain a strict no return and no refund policy.

No Returns or Refunds

All sales made on Elvera are final.
We do not accept returns, refunds, or exchanges once an order has been placed and delivered.

Please ensure that you carefully review product details, sizes, and order information before completing your purchase.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 24 hours of delivery.

To report an issue, you must provide:

• Your order number

• Clear photos or videos of the product

• A short explanation of the issue

After reviewing your request, we may offer a replacement or store credit if the issue is verified.

Order Cancellations

Orders cannot be cancelled or modified once they have been confirmed.

Refused or Unaccepted Deliveries

If an order is refused, unclaimed, or not accepted at delivery, we reserve the right to deny refunds or charge additional shipping fees for reshipment.

Contact Information

For any order-related issues, please contact us:

Email: elvera.ecom@gmail.com